How do I lodge a complaint?

We want you to feel like you’re being looked after every time you deal with us. But if you don’t feel we’ve handled something properly, send us an email at [email protected], or if it’s an App issue, at [email protected]. We’ll sort it out for you.

If you’re an insurance customer and you’re still not happy, then you can follow our Complaints process – see Important Information section in your Product Disclosure Statement for details.