Complaints

Dispute Resolution

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If you are not satisfied with our products or services or a decision made in relation to your insurance, please let us know so that we can help. These steps are part of our complaint and dispute resolution process:

• Step 1. Let us know. If you have a complaint, please let us know by emailing insurance@ubicar.com.au. A staff
  member may be able to resolve the complaint for you. If not, they will refer you to a Team Manager who will
  attempt to resolve the complaint as soon as possible. A response will be provided within 15 business days.
• Step 2. Seek a review. If the Team Manager cannot resolve the complaint, you can ask for it to be referred to the
  Dispute Resolution Panel, or you can contact them directly at idr@ubicar.com.au. A response will be provided
  within 15 business days.
• Step 3. Seek an external review. If you are not satisfied with our response you may lodge a complaint with:
  Australian Financial Complaints Authority Telephone: 1300 931 678
  Postal Address: GPO Box 3, Melbourne VIC 3001 Email: info@afca.org.au
  Website: www.afca.org.au

AFCA is an independent external dispute resolution body approved by the Australia Securities and Investment Commission. AFCA resolve disputes at no charge to you and have the authority to deal with certain financial services disputes within their Terms of Reference.

Terms and Conditions

Privacy Policy

Dispute Resolution

How you drive Product Disclosure Statement

How you drive Premium & Excess Guide

Pay per km Product Disclosure Statement

Pay per km Premium & Excess Guide

Pay Per Km for Hyundai Product Disclosure Statement

Pay Per Km for Hyundai Premium & Excess Guide

UbiCar Claims

02 8233 3195

UbiCar After Hours Claims

02 8031 1340

E-mail

claims@ubicar.com.au

insurance@ubicar.com.au

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